The role: In this role of Team Leader/ Senior Leisure Assistant, you will be responsible for:
Provide excellent customer service, ensuring all visitors feel welcome and valued.
Assist the Duty Manager with daily operations, including opening, closing, and ensuring smooth facility management.
Manage difficult situations and guide the team in resolving customer concerns effectively.
Collaborate with other teams to ensure consistent, high-quality service for all customers.
Work with your Manager to identify areas for service improvement and share ideas to meet customer needs.
Greet visitors warmly, respond to inquiries, and ensure customer satisfaction.
Support sales and retention efforts by engaging with customers, generating leads, and building long-term relationships.
Ensure equipment is clean, safe, and ready for use.
Prepare activity areas and equipment to align with scheduled programmes.
Provide lifeguard support, maintaining a safe swimming environment for all customers.
Read the full job description.
Altrincham (opens in early 2025)
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