Customer Service Assistant – Casual

Rate: Band 2, £25,949 per annum (pro-rate for part time hours) / £13.45 per hour

Contract Type: Part time

Location: Middleton Arena

Hours: Casual hours, as and when required

When you join Your Trust as a Customer Service Assistant – Casual you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

What will my role be as a Customer Service Assistant – Casual? 

The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

What do I need to have?

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Experience of working in a reception or customer focussed environment
• Experience of dealing with customers
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Friendly, outgoing person who likes to work with different clients
• Knowledge of computerised leisure booking and management systems
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills

As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences.

If you have any interest in / or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.

If you have any queries please call 01706 924237.

All applications must be made using the Your Trust Online Application Form as we do not accept CVs.

All positions are subject to a DBS Check appropriate to the role.