Senior Customer Service Assistant

What’s in it for me? 

As a Senior Customer Service Assistant we can offer you:

Salary: Band 3, £25,040 – £28,252 per annum (pro-rate for part time hours)

Hours: 37 hours per week

Location: Rochdale Leisure Centre

What will my role be as a Senior Customer Service Assistant? 

Your role will be to provide a professional, efficient and high quality service to customers of Your Trust.  This includes line managing the Customer Service Assistants, being a proactive member of the Centre Management Team, providing a high standard of customer care, managing cash collection and reconciliation, assisting in promotion of the services and ensuring up-to-date and accurate information is available for customers.

What do I need to have?

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Supervisory or Team Leader experience in a reception or customer focussed environment
• Experience of working in a customer facing, target driven environment with a proven record of achieving results
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Knowledge of computerised leisure booking and management systems
• Flexibility and willingness to co-ordinate tasks to meet operational requirements
• Ability to set targets, motivate and inspire staff to achieve targets
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills